Covid-19 Policy


Social Distancing and Safety practices
Here at CUPP we want to ensure all our customers, staff and suppliers feel safe and comfortable when visiting us or ordering for delivery. We’ve written out the new processes and procedures that we’ve put in place to share with you all. In the interest of transparency and honesty we are happy to answer any further questions you may have – please feel free to contact us. 


CONTACTLESS COLLECTIONS ONLY

CUPP APP
We have relaunched our CUPP APP! It’s a perfect tool to provide minimum interaction between customers and team members in store.

Simply place your order, note your order number and collect at your designated time. No orders, transactions or payments will be made in store until further notice.   

All customers will need to download the app and pre-order if they want to collect from a store.


NEW STORE LAYOUT
Customers have a clearly labelled and colour coded waiting, walking and collection area within our store. In the interest of trying to minimise waste, orders will only be bagged if you request a bag within the app. No more than two customers are allowed in store at any time. Keeping 2m distance.


CONTACTLESS DELIVERY
Following strict government regulations and safety practices set out by Deliveroo. We are now confident in our contactless delivery procedures. Riders will have a clear, colour coded waiting, walking and collection area within our store. Drinks will be sealed and clearly labelled ready for delivery. 


STAFF WELFARE AND CLEANING PROCEDURES
We have created a system where team members have minimal to no contact with customers or riders. We have a protective screen installed on our counter and are supplying face masks and necessary PPE. Initially, there will be only one person on shift at a time (so please be patient with us if it’s busy) However this may change at any moment. Collection tables and all contact areas will be disinfected thoroughly every 30 minutes. Staff will continue to wash their hands and wear PPE to ensure no cross contamination, this is a practice we’re familiar with from years of experience in the food and drink industry. 

To protect our team even further, only the Directors of CUPP will be working at the store, until further notice. 


CUSTOMER AND DRIVER COMPLIANCE
These procedures and practices can only work if we all adhere to the systems and work together. This is our plea to you all! Please be patient, take notice and be aware of your surroundings. We can’t make this work without your help – so THANK YOU in advance. 

As always, we want to thank you all for your continued support and customer over the last 8 years. We can’t wait to see you again and continue to serve you your favourite bubble teas! 

Love, 
CUPP team